Telephone Skills
Chapter 10
Q1: Give brief answers to the following questions.
(a) How can facial expressions affect the way we sound in a telephone conversation?
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(b) Explain code switching.
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(c) Give the different stages in a telephone conversation.
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Q2: Answer the following questions
(a) List four problems of telephone speaking.
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(b) State two advantages of face-to-face conversation.
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(c) Write a dialogue between two persons illustrating the use of code mixing.
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Q3: Answer the following questions.
(a) Discuss the difference between face-to-face and telephonic conversation.
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(b) You are Abhijit/Anita Baruah. You would like to lodge a complaint to the Electricity Board that there is no electricity in your house.
Write a telephonic dialogue by touching upon these points.
- introducing yourself
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- why you have called
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- giving a precise description of the location of your house.
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(c) You are Ravi/Renee Dutta. You want some information on flight details to Bangalore. Write a dialogue with Glory Travels by touching upon the following points.
-- when do you prepare to leave Guwahati?
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-- when do you prepare to return from Bangalore?
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- would you prefer a direct flight.
