Lesson 14


Workplace Quality Measures


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1. What is Workplace Quality? (āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ āĻ•ি?)
Answer: Workplace Quality refers to the standards and conditions that ensure efficiency, employee satisfaction, and productivity in a work environment.
(āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ āĻšৈāĻ›ে āĻāύে āĻŽাāύāĻĻāĻŖ্āĻĄ āφ⧰ু āĻĒā§°িā§ąেāĻļ, āϝি⧟ে āϕ⧰্āĻŽāϚাā§°ীāϏāĻ•āϞ⧰ āϏāύ্āϤুāώ্āϟি, āĻ‰ā§ŽāĻĒাāĻĻāύāĻ•্āώāĻŽāϤা, āφ⧰ু āĻ•াāϰ্āϝāĻ•্āώāĻŽāϤা āύিāĻļ্āϚিāϤ āϕ⧰ে।)

2. Why is Workplace Quality important? (āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ āĻ•ি⧟ āĻ—ুā§°ুāϤ্āĻŦāĻĒূāϰ্āĻŖ?)
Answer:
It improves employee productivity.
It enhances job satisfaction.
It ensures a safe and comfortable work environment.

(āχ āϕ⧰্āĻŽāϚাā§°ীāϏāĻ•āϞ⧰ āĻ‰ā§ŽāĻĒাāĻĻāύāĻ•্āώāĻŽāϤা āĻŦৃāĻĻ্āϧিā§° āϞāĻ—āϤে āϤেāĻ“ঁāϞোāϕ⧰ āϏāύ্āϤুāώ্āϟি āφ⧰ু āύিā§°াāĻĒāĻĻ, āϏুāĻŦিāϧাāϜāύāĻ• āĻĒā§°িāĻŦেāĻļ āύিāĻļ্āϚিāϤ āϕ⧰ে।)

3. What are the key measures to maintain Workplace Quality? (āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ ā§°āĻ•্āώা āϕ⧰িāĻŦāϞৈ āĻ•ি āĻ•ি āĻĒāĻĻāĻ•্āώেāĻĒ āφāĻ›ে?)
Answer:
Clean and safe environment (āĻĒā§°িāώ্āĻ•াā§° āφ⧰ু āϏুā§°āĻ•্āώিāϤ āĻĒā§°িāĻŦেāĻļ)
Proper lighting and ventilation (āωāĻĒāϝুāĻ•্āϤ āĻĒোāĻšā§° āφ⧰ু āĻŦা⧟ুāĻĒ্ā§°āĻŦাāĻš)
Fair work policies (āύ্āϝা⧟āϏংāĻ—āϤ āĻ•াāĻŽā§° āύীāϤি)
Effective communication (āĻĒ্ā§°āĻ­াā§ąāĻļাāϞী āϝোāĻ—াāϝোāĻ—)

4. What is the role of management in Workplace Quality? (āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύāϤ āĻŦ্āĻ¯ā§ąāϏ্āĻĨাāĻĒāύা āĻŦিāĻ­াāĻ—ā§° āĻ­ূāĻŽিāĻ•া āĻ•ি?)
Answer: Management ensures smooth operations by implementing quality policies, employee training, and safety measures.
(āĻŦ্āĻ¯ā§ąāϏ্āĻĨাāĻĒāύা āĻŦিāĻ­াāĻ—ে āĻ—ুāĻŖāĻ—āϤ āύীāϤি, āϕ⧰্āĻŽāϚাā§°ী āĻĒ্ā§°āĻļিāĻ•্āώāĻŖ, āφ⧰ু āϏুā§°āĻ•্āώাāĻŽূāϞāĻ• āĻŦ্āĻ¯ā§ąāϏ্āĻĨা āĻ—্ā§°āĻšāĻŖā§° āϜ⧰ি⧟āϤে āĻ•াāĻŽ āϏুāϚāϞāĻ­াā§ąে āϚāϞাāχ ā§°াāĻ–ে।)

5. How does Workplace Quality impact employee motivation? (āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύে āϕ⧰্āĻŽāϚাā§°ীā§° āĻ‰ā§ŽāϏাāĻšāϤ āĻ•েāύেāĻĻā§°ে āĻĒ্ā§°āĻ­াā§ą āĻĒেāϞা⧟?)
Answer: A good workplace environment boosts employee morale, reduces stress, and increases job satisfaction.
(āĻāĻ• āωāύ্āύāϤ āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°āχ āϕ⧰্āĻŽāϚাā§°ীāϏāĻ•āϞ⧰ āĻŽāύোāĻŦāϞ āĻŦৃāĻĻ্āϧি āϕ⧰ে, āϟাāύāϟাāύিāĻ­াāĻŦ āĻš্ā§°াāϏ āϕ⧰ে, āφ⧰ু āĻ•াāĻŽāϤ āϏāύ্āϤুāώ্āϟি āĻĒ্ā§°āĻĻাāύ āϕ⧰ে।)

6. What are the elements of a high-quality workplace? (āĻāϟা āωāϚ্āϚ-āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ⧰ āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āωāĻĒাāĻĻাāύāϏāĻŽূāĻš āĻ•ি?)
Answer:
Positive work culture (āϏāĻšāϝোāĻ—িāϤাāĻŽূāϞāĻ• āϕ⧰্āĻŽāϏংāϏ্āĻ•ৃāϤি)
Clear goals and expectations (āϏুāϏ্āĻĒāώ্āϟ āϞāĻ•্āώ্āϝ āφ⧰ু āφāĻļা)
Employee recognition and rewards (āϕ⧰্āĻŽāϚাā§°ীāĻ• āĻŽাāύ্āϝāϤা āφ⧰ু āĻĒুā§°āϏ্āĻ•াā§°)

7. How does technology improve Workplace Quality? (āĻĒ্ā§°āϝুāĻ•্āϤি⧟ে āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ āĻ•িāĻĻā§°ে āωāύ্āύāϤ āϕ⧰ে?)
Answer:
Automation reduces manual workload.
Digital tools improve communication.
Security systems enhance workplace safety.

(āϏ্āĻŦ⧟ংāĻ•্ā§°ি⧟ āĻĒ্ā§°āĻŖাāϞী⧟ে āĻļাā§°ীā§°িāĻ• āĻĒā§°িāĻļ্ā§°āĻŽ āĻ•āĻŽা⧟, āĻĄিāϜিāϟেāϞ āϏা-āϏুāĻŦিāϧাāχ āϝোāĻ—াāϝোāĻ— āωāύ্āύāϤ āϕ⧰ে, āφ⧰ু āϏুā§°āĻ•্āώা āĻŦ্āĻ¯ā§ąāϏ্āĻĨাāχ āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āύিā§°াāĻĒāϤ্āϤা āĻŦৃāĻĻ্āϧি āϕ⧰ে।)

8. What are some common workplace hazards? (āϏাāϧাā§°āĻŖ āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻŦিāĻĒāĻĻāϏāĻŽূāĻš āĻ•ি?)
Answer:
Physical hazards (āĻļাā§°ীā§°িāĻ• āĻŦিāĻĒāĻĻ) – Slips, falls, injuries
Chemical hazards (ā§°াāϏা⧟āύিāĻ• āĻŦিāĻĒāĻĻ) – Toxic substances
Ergonomic hazards (āĻļā§°ীā§°āĻŦিāϜ্āĻžাāύ āϏংāĻ•্āϰাāύ্āϤ āĻŦিāĻĒāĻĻ) – Poor posture, long working hours

9. What is Quality Control in the workplace? (āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°āϤ āĻ—ুāĻŖāĻŽাāύ āύি⧟āύ্āϤ্ā§°āĻŖ āĻ•ি?)
Answer: Quality Control refers to the process of maintaining and improving work standards through inspections, training, and performance reviews.
(āĻ—ুāĻŖāĻŽাāύ āύি⧟āύ্āϤ্ā§°āĻŖ āĻšৈāĻ›ে āĻĒā§°ীāĻ•্āώা, āĻĒ্āϰāĻļিāĻ•্āώāĻŖ, āφ⧰ু āĻ•াā§°্āϝ āϏāĻŽ্āĻĒাāĻĻāύ⧰ āĻĒā§°্āϝাāϞোāϚāύাā§° āϜ⧰ি⧟āϤে āĻ•াāĻŽā§° āĻŽাāύ āωāύ্āύ⧟āύ āφ⧰ু āϏংā§°āĻ•্āώāĻŖ āϕ⧰া āĻĒ্ā§°āĻ•্ā§°ি⧟া।)

10. How can employees contribute to Workplace Quality? (āϕ⧰্āĻŽāϚাā§°ী⧟ে āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύāϤ āĻ•েāύেāĻ•ৈ āĻ…ā§ąāĻĻাāύ āϕ⧰িāĻŦ?)
Answer:
By maintaining cleanliness.
By following workplace rules.
By promoting teamwork and efficiency.

(āĻ•āϰ্āĻŽāϚাā§°ী⧟ে āĻĒā§°িāώ্āĻ•াā§°-āĻĒā§°িāϚ্āĻ›āύ্āύāϤা ā§°āĻ•্āώা, āύীāϤি-āύি⧟āĻŽ āĻŽাāύি āϚāϞা, āφ⧰ু āĻĻāϞী⧟āĻ­াā§ąে āĻ•াāĻŽ āϕ⧰ি āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ āωāύ্āύāϤ āϕ⧰িāĻŦ āĻĒাā§°ে।)

11. What is the importance of teamwork in Workplace Quality? (āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύāϤ āĻĻāϞী⧟ āĻ•াāĻŽā§° āĻ—ুā§°ুāϤ্āĻŦ āĻ•ি?)
Answer: Teamwork improves collaboration, enhances creativity, and ensures smooth workflow.
(āĻĻāϞী⧟ āĻ•াāĻŽে āϏāĻšāϝোāĻ—িāϤা āĻŦৃāĻĻ্āϧি āϕ⧰ে, āύāϤুāύ āϚিāύ্āϤা āĻŦিāĻ•াāĻļ āϕ⧰ে, āφ⧰ু āĻ•াāĻŽ āϏুāϚāϞāĻ­াā§ąে āϚāϞি āĻĨাāĻ•িāĻŦ āĻĒā§°া āĻĒā§°িā§ąেāĻļ āϏৃāώ্āϟি āϕ⧰ে।)

12. How does customer satisfaction relate to Workplace Quality? (āĻ•্ā§°েāϤাāϏāύ্āϤুāώ্āϟিā§° āϞāĻ—āϤ āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ⧰ āϏāĻŽ্āĻĒā§°্āĻ• āĻ•ি?)
Answer: High workplace quality leads to better services and products, increasing customer satisfaction.
(āωāϚ্āϚ-āĻ—ুāĻŖāĻ—āϤ āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻĢāϞāϤ āĻ­াāϞ āĻĒ্ā§°āϏ্āϤুāϤ āϏাāĻŽāĻ—্ā§°ী āφ⧰ু āϏেā§ąা āύিāĻļ্āϚিāϤ āĻšā§Ÿ, āϝি⧟ে āĻ•্ā§°েāϤাāϏāύ্āϤুāώ্āϟি āĻŦৃāĻĻ্āϧি āϕ⧰ে।)

13. What role does leadership play in maintaining Workplace Quality? (āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ ā§°āĻ•্āώাāϤ āύেāϤৃāϤ্āĻŦā§° āĻ­ূāĻŽিāĻ•া āĻ•ি?)
Answer: Leadership provides guidance, enforces quality standards, and ensures employee well-being.
(āύেāϤৃāϤ্āĻŦāχ āĻĻিāĻļ-āύিāϰ্āĻĻেāĻļ āĻĻি⧟ে, āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ āĻŦāϜাāχ ā§°াāĻ–ে, āφ⧰ু āϕ⧰্āĻŽāϚাā§°ীāϏāĻ•āϞ⧰ āĻ•āϞ্āϝাāĻŖ āύিāĻļ্āϚিāϤ āϕ⧰ে।)

14. How can training programs enhance Workplace Quality? (āĻĒ্ā§°āĻļিāĻ•্āώāĻŖ āĻĒ্ā§°āĻŖাāϞী⧟ে āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ āĻ•িāĻĻā§°ে āωāύ্āύāϤ āϕ⧰ে?)
Answer:
By improving employee skills.
By increasing efficiency.
By reducing workplace mistakes.

(āĻĒ্ā§°āĻļিāĻ•্āώāĻŖে āϕ⧰্āĻŽāϚাā§°ীā§° āĻĻāĻ•্āώāϤা, āĻ•াā§°্āϝāĻ•্āώāĻŽāϤা āĻŦৃāĻĻ্āϧি āϕ⧰ে, āφ⧰ু āĻ­ুāϞ-āϤ্āϰুāϟি āĻš্ā§°াāϏ āϕ⧰ে।)

15. What are best practices for improving Workplace Quality? (āĻ•āϰ্āĻŽāĻ•্āώেāϤ্ā§°ā§° āĻ—ুāĻŖāĻ—āϤ āĻŽাāύ āωāύ্āύāϤ āϕ⧰িāĻŦāϞৈ āϏ⧰্āĻŦāĻļ্ā§°েāώ্āĻ  āĻ…āĻ­্āϝাāϏāĻŦোā§° āĻ•ি?)
Answer:
Encouraging innovation.
Ensuring workplace safety.
Maintaining a positive work environment.

(āύāϤুāύ āϚিāύ্āϤা-āϧাā§°া āωāϤ্āϏাāĻšিāϤ āϕ⧰া, āϏুā§°āĻ•্āώা āύিāĻļ্āϚিāϤ āϕ⧰া, āφ⧰ু āχāϤিāĻŦাāϚāĻ• āϕ⧰্āĻŽāϏংāϏ্āĻ•ৃāϤি ā§°āĻ•্āώা āϕ⧰া āĻ…āύ্āϝāϤāĻŽ āϏ⧰্āĻŦāĻļ্ā§°েāώ্āĻ  āĻ…āĻ­্āϝাāϏ।)




EDIT BY: KRISHNA SAIKIA